Customer Feedback & Support for Class Charts

Knowledge Base

  1. Account Issues 

    1. How to Log-in
    2. Forgotten your Password
    3. How to download the Class Charts Teacher apps
    4. How to enable the Class Charts Teacher apps
  2. Account preferences 

    1. How to change your account's default language
    2. How to change your account's default data display preference
    3. How to change your account's default seating orientation
    4. How to turn off sound effects
    5. How to hide pupil photos in class view
  3. Activity Feed 

    1. How to use the activity feed
    2. How to refer a behaviour or detention to another member of staff
    3. How to use the notifications centre
  4. Analytics  

    1. Analytics home page explained
    2. Viewing changes in behaviour
    3. Weighted behaviour explained
    4. Pupil interactions explained
    5. How to generate a behaviour report
  5. Announcements 

    1. How to create an announcement for pupils & parents
    2. How to create an announcement for teachers
    3. How to create an announcement that requires parental consent
    4. How to edit an announcement
    5. How to create pupil & parent announcements in class
  6. Attendance via Wonde 

    1. How to mark attendance for a lesson (list view)
    2. How to mark attendance for a lesson (class view)
    3. How to choose the default attendance view
    4. How to bulk set attendance for a pupil
    5. How to view detailed information for an attendance record
  7. Behaviour Management 

    1. Pupil Sidebar Explained
    2. How to set up behaviours
    3. How to set up behaviour outcomes
    4. How to make a behaviour require a note
    5. How to make a behaviour require an outcome
  8. COVID Tracking 

    1. How to track COVID test results
    2. How to manage COVID test results through the Pupil Details page
  9. Custom Fields 

    1. How to create a custom field
    2. How to set default custom fields
    3. How to select custom fields for a lesson
    4. How to display flip side of pupil cards
    5. How to edit the appearance of a custom field
  10. Detentions 

    1. How to set up detention types
    2. How to set a default time for a detention type
    3. How to share a detention note with parents
    4. How to share a detention behaviour type with parents
    5. How to set a default date for a detention type
  11. FAQs and Troubleshooting 

    1. Information on clearing your cache
    2. Information on whitelisting Class Charts on your school network
    3. Troubleshooting adding aspects from SIMS
    4. Why hasn’t our Pupil Premium information been updated?
  12. Homework 

    1. How to set up a homework task
    2. How to mark submissions for a homework task
    3. How to set up homework file submissions
    4. How to collect homework file submissions
    5. How to set up a homework type
  13. Intelligence Events 

    1. How to create an intelligence event
    2. How to set up delayed intelligence events
    3. How to inform tutors about an intelligence event
    4. How to inform head of years about an intelligence event
    5. How to inform heads of subjects about an intelligence event
  14. On-Report Cards 

    1. How to set up an On-Report card
    2. How to use an On-Report card
    3. How to set up On-Report types
    4. How to change On-Report Card settings
    5. How to generate an On-Report Cards report
  15. Pupil and Parent accounts 

    1. How to set up pupil and parent accounts
    2. How to select what pupils & parents see through their accounts
    3. How to set up the detentions manager for pupil and parent accounts
    4. How to distribute pupil account codes
    5. How to distribute parent account codes
  16. Pupil Management 

    1. How to view pupil details
    2. How to select a random pupil in class
    3. How to create a pupil note
    4. How to change the date of a pupil note
    5. How to create a note category
  17. Quick Start Guides 

    1. Quick Start Behaviour Guide
    2. Quick Start Seating Plan Guide
    3. Quick Start Custom Fields Guide
    4. Quick Start Homework Guide
    5. Quick Start Detentions Guide
  18. Rewards Store 

    1. How to create a reward
    2. How to edit a reward
    3. How to set up Rewards store admins
    4. How to view spendable points balances
    5. How to purchase on behalf of a pupil
  19. School Admin 

    1. How to change your school name
    2. How to set the timezone
    3. How to change your school logo
    4. How to enable school wide dual authentication
    5. How to set up a demo data pupil
  20. Seating Charts and My Classes 

    1. How to manually add a class
    2. How to cover a class
    3. How to manually seat pupils
    4. How to make optimised seating plans
    5. How to make groups
  21. Staff Management 

    1. How to add a new member of staff
    2. How to send account details to staff members
    3. How to check if a staff member has logged onto Class Charts
    4. How to restore an archived staff member
    5. How to change teacher settings
  22. Timetable 

    1. How to view your lesson timetable
    2. How to add notes to your lesson timetable
    3. How to set timetable notes in class
  23. Two Way Communications 

    1. How to enable two way communications for pupils and parents
    2. How to use messaging with pupils and parents
    3. How to manage messaging as a school admin
    4. How to export two way communication data
    5. How to set up messaging push notifications
  24. Useful documents 

    1. Letters for parents
    2. Single Sign on with Office 365 and Google Apps for Education Guide
    3. Adding Aspects from SIMS Guide
    4. Admin on Boarding Guide
    5. Checklist for admins rolling out Class Charts
  25. WAR Boards 

    1. How to create a War Board
    2. How to apply custom fields to a WAR board
    3. How to share a WAR board
    4. How to clone a WAR board
  26. Wellbeing 

    1. How to issue a wellbeing submission
    2. How to create a wellbeing tracker
    3. How to edit the wellbeing face labels
    4. How to view wellbeing submissions in the activity feed
    5. How to refer a wellbeing submission to another member of staff
  27. All articles 

    1. How to view pupil details
    2. Whitelist - Emails
    3. How to create a reward
    4. School Admin Quick Start video
    5. How to Log-in
    271 articles 

Feedback and Knowledge Base